In an era of ubiquitous technology, it makes sense to integrate as many hotel systems and services as possible in order to deliver even better guest experiences.
If you keep everything separate and fragmented, you’ll be missing out on some seriously important benefits.
This rule certainly applies when it comes to a hotel property management system (PMS) and electronic point of sale (EPOS) solution; they deserve each other.
So, what are the advantages of integrating your till system and PMS, and why should you make the leap today, if you haven’t already?
Few hotels offer guests a place to rest their heads and nothing more; success comes when you add extras on top, from room service and in-room entertainment to a fully-fledged restaurant and bar.
If your PMS and EPOS systems are not linked, wrangling all of the additional billing information that accumulates from a guest’s movements around the hotel over the course of a stay can be tricky.
With an integrated solution, you can avoid billing errors, which will keep guests satisfied, and ensure you don’t lose out on any cash you’re owed when check out time arrives.
Improved service for guests
If your PMS and EPOS platforms are talking to each other, guests will be less likely to get frustrated by issues that might arise before, during or even after their stay as a result of human error. Missed bar tabs and drinks bills from another room ending up on the wrong invoice are classic examples of what can happen if your PMS and EPOS system aren’t integrated.
The question you have to ask yourself is why you’d bother bringing the opportunity for human error into play when you can embrace a modern, integrated PMS and EPOS system which automates everything and tracks billing through a single interface.
Happy guests are more likely to book with you again and recommend your hotel to their friends and family, which is another significant upside to the marriage of PMS and EPOS.
A quality PMS which is capable of working hand-in-hand with an EPOS system should also offer interoperability with other third-party solutions.
This is why it’s so important to choose your PMS and EPOS carefully, rather than rushing to snap up the product with the lowest asking price or the one that has made the headlines in trade press.
Shopping around for the best till system and PMS to suit your needs (every hotel is different, after all) will give you access other features and the opportunity to integrate additional elements, such as instant messaging for staff and guests, online booking through OTAs, front desk functionality and more.
Some PMS and EPOS integrations do a lot more than room billing, too, so make sure you ask the vendor if end of day sales and banking figures are automatically transferred between the two and whether or not the EPOS system is aware of things like credit limits for specific bookings.
Anyone who’s experienced the advantages of an integrated PMS and EPOS system first-hand will be acutely aware that it’s a huge asset for modern hotels.
The only caveat is that you need to do your research and seek out a solution that is modern, secure, flexible and fit to serve you and your guests effectively.