How to identify big overheads as a hotelier | hotel software uk

Running a hotel is challenging at the best of times, but when something happens that forces you to close the business temporarily, it’s natural to engage panic mode.

A brief panic isn’t a bad thing, providing you keep it under control and lend a sense of perspective once you’ve got it out of your system.

Unless things are particularly dire and you have no contingency pot or support from the government, things will get better. You just need to see your business through this period so that it will come out fighting fit when you can finally reopen your doors.

Inevitably, your overheads will come into question during times like these. That's why we’ve got some great tips on identifying those you can either remove entirely or considerably reduce.

Technology

why hotels should opt for cloud services | hotel upselling

Hands up if you’re still using a property management system that’s installed at your hotel.

Now might be the time to review that particular piece of technology, because the hotel PMS is a classic example of a tool that should be based in the cloud.

By opting for cloud services, you’ll considerably cut the cost of annual maintenance contracts. And you can apply this to most of the technology in your hotel, from file storage to your POS.

Opt for LED lighting

hotelier tips for sustainability | hotel booking systems

Some of the smaller things you do will have a big impact on overheads when combined.

For instance, LED lighting is one of the most eco-friendly and energy-efficient ways to light a hotel. The bulbs will possibly cost a little more up-front, but, according to Energy.gov, they’ll use at least 75% less energy than standard bulbs.

Oh, and they’ll last 25 times longer, too.

Ask guests to do their bit - particularly when it comes to towels

How to identify big overheads as a hotelier | management systems for hotels london

Anyone who runs a hotel will know how colossal the cleaning bill can be - particularly when it comes to towels.

Guests are notoriously bad at re-using towels. Far too often, they’ll leave them strewn on the floor after their first night when they’re perfectly good for another use.

This is why so many hotels are placing an increasing number of reminders for guests to re-use towels as often as they can. You can quote environmental stats, or simply give an honest reminder that you have big bills and would rather invest the hotel’s profits in creating a brilliant guest experience.

There’s also nothing wrong with politely asking guests to ensure all electrical devices such as the TV are turned off when they leave the room. That's particularly true if you don’t have a building management system to do it for them.

Remember - it’s the small things that can make a big difference.

Try out a labour management system

hotel labour management system | hotel management software uk

Once solely the domain of large hotel chains with big budgets, labour management systems are slowly becoming more commonplace within independent operations.

This is because staff schedules should reflect the day-to-day variations in your business. Hotels rarely operate to standard working hours; things go wrong, guests spring surprise requests and some events take longer than you’d expect to host.

A modern labour management system will help you create staff rotas that work for the team. It'll also help produce the best guest experience while allowing you to reduce labour costs - undoubtedly one of the biggest you have.

Wrapping up

This blog post was written at the height of the COVID-19 pandemic outbreak. However, the strategies above will be useful for hoteliers at any time.

Rising overheads can sink hotel businesses if they’re not monitored and addressed in time. We hope our advice today plots a course for a profitable future for your hotel business.

___

 

Welcome Anywhere has over 30 years of experience in helping independent hoteliers deliver guests an unforgettable experience with its simple property management system that controls your daily activities. The best part -  it’s all cloud hosted! We develop scalable solutions for your property such as PMS, a Booking Engine and Channel Manager. Our team has a wealth of experience in the hospitality industry and we serve you to better serve your guests.

Call us today at + 44 (0) 33 0100 1090, or email us at sales@welcomeanywhere.com. We will be happy to walk you through Welcome Anywhere’s all-in-one solution for your property management needs.

Read More
cloud powered hotel software leading hotels into the 21st century | hotel software uk

Cloud computing has become a much-discussed topic across most industries, praised for its ability to make modern software solutions and scalable IT resources available to everyone.

Now, it seems more important than ever.

In 2019, research suggested that as many as 90% of companies are now reliant on the cloud.

But even in the age of affordable, accessible cloud platforms, some independent hotels are doing more to take advantage of this than others.

So, what can the cloud do for the hospitality industry and what strategies are most impactful in the era of outsourced IT?

Taking the plunge

How cloud computing is bringing hotels into the 21st century | hotel software uk

The cloud is often sold on its ability to simplify IT and help businesses break free of the clunky, complicated systems they have been relying on for decades.

The problem with this is that it can give some hotels the wrong idea about how to approach cloud adoption.

Uprooting legacy apps wholesale and dumping them onto the cloud is a bad idea; it’s better to take the plunge with a service that’s built from the ground up to operate within a cloud infrastructure.

For hotels, this may mean leaving behind outdated booking systems and PMS solutions so that migrating to the cloud can deliver tangible benefits.

Only by cutting back the deadwood can new growth flourish. Only by taking a holistic, strategic approach to cloud adoption can independent hotels hope to remain competitive.

Automation, cost-effectiveness and other benefits

cloud-powered software is all about automation and efficiency | hotel upselling

A lot of the hard work involved in managing a hotel comes from keeping on top of time-consuming but important admin tasks.

This includes everything from engaging with guests before and after their stay to keeping track of bookings, sales data and other key metrics that help measure hotel performance over time.

All of these things can be achieved by using legacy solutions, but in many cases, you’ll need to do a lot of the hard work manually.

Modern cloud-powered hotel software is all about automation and efficiency. Whether it’s issuing emails and texts to guests before they arrive and after they leave, or rolling out price updates to OTAs, all this and more can (and should) be handled automatically.

For smaller hotels with limited resources, these perks will help to make cloud adoption easy to justify.

The affordability also comes from the fact that by migrating to the cloud, you can avoid all sorts of costs usually associated with IT.

Expensive on-site hardware, security, maintenance and software license fees can all be avoided. Outsourcing to a dedicated third-party provider makes things cheaper, more flexible and far more convenient.

Wrapping up

IT can be seen as a serious obstacle to independent hotels, but there’s no doubt that cloud computing is empowering businesses throughout this industry.

Welcome Anywhere is part of the exciting cloud movement, bringing communications, booking, performance reports, front desk services and more together in a cohesive package.

Independent hotels that want to get ahead have already made the leap to the cloud. Isn’t it about time you joined them?

___

 

Welcome Anywhere has over 30 years of experience in helping independent hoteliers deliver guests an unforgettable experience with its simple property management system that controls your daily activities. The best part -  it’s all cloud hosted! We develop scalable solutions for your property such as PMS, a Booking Engine and Channel Manager. Our team has a wealth of experience in the hospitality industry and we serve you to better serve your guests.

Call us today at + 44 (0) 33 0100 1090, or email us at sales@welcomeanywhere.com. We will be happy to walk you through Welcome Anywhere’s all-in-one solution for your property management needs.

Read More
6 important hotelier tasks during downtime | hotel management software uk

At the time of writing, COVID-19 (Coronavirus) is an international pandemic and has sent millions of people home from work.

This is already having a seismic impact on the hospitality industry and, in particular, hotels.

Together, we can get through this. And, if your hotel is now closed for the foreseeable future, you’ll be glad to hear there are some very valuable things you can still do to ensure your business remains resilient.

1. Keep marketing

focus your hotel's marketing efforts on social media | hotel upselling

This might sound odd, given the situation, but even if your doors are currently closed, ceasing all marketing activity is a bad idea.

Instead, focus your efforts on your social media profile; post daily updates about what you’re doing during the closure and how you can support your followers (inspirational or funny messages are probably what people need right now).

2. Seek opportunities to support the local community

use your hotel to support the local community | hotel software uk

Several hotels are already being converted into temporary treatment areas and bases for NHS staff. You could do the same.

If you’re up for it and if the government expands its requirements for such venues, why not put your hotel in the spotlight by using the space you have to do good?

3. Go back to that business plan

reviewing your hotel's business plan | management systems for hotels london

You wrote it years ago, we get that. But what use is a business plan if it’s never revisited?

Now is the perfect time to dust off your original business plan and see how true you have remained to your original promises. What goals have you met, missed or forgotten about?

During times of significant change, new business ideas emerge. Your business plan is probably ripe for a new injection of inspiration and positivity.

4. Keep staff meetings going

remote hotel staff meetings | hotel software uk

Even if your entire team is now self-isolating at home, you can - and should - still keep up your team meetings.

Thankfully, you can do this via a number of platforms, including WhatsApp, Zoom and Skype. Bring everyone together once a day online to chat about anything - business, self-isolation tips... you name it!

Doing this will ensure everyone keeps their spirits up and won’t lose that all-important feeling that they’re part of a brilliant hospitality team. It’s what makes this industry so special, after all.

5. Review your OTA listings

6 important hotelier tasks during downtime | hotel upselling

When was the last time you properly revised your OTA listings?

Once we get through this and things begin to return to normal, you’ll hopefully meet plenty of guests who are desperate to get away and stay at your hotel. A great many will come through OTAs, and that means now is the perfect opportunity to ensure your listings are up-to-date with the latest photos and descriptions of your hotel’s experience.

6. Tinker with your website

managing your hotel's website during down time | hotel booking systems

Your website is just as important as your OTA listings, so use this time to give it a much-needed fettle.

You might decide to start posting a weekly blog, or finally get around to adjust the homepage content. Equally, you may decide to ‘play guest’ and try out the online booking experience to sniff out any issues it might have.

Whatever you decide to do with your website during this time, make sure you keep your hotel booking systems in mind and the overall feeling you want to illicit when people visit.

Wrapping up

We know that this is an incredibly tough time for the industry and hope that our tips above provide some respite.

Together, we’ll beat this and come back stronger than ever.

___

Welcome Anywhere has over 30 years of experience in helping independent hoteliers deliver guests an unforgettable experience with its simple property management system that controls your daily activities. The best part -  it’s all cloud hosted! We develop scalable solutions for your property such as PMS, a Booking Engine and Channel Manager. Our team has a wealth of experience in the hospitality industry and we serve you to better serve your guests.

Call us today at + 44 (0) 33 0100 1090, or email us at sales@welcomeanywhere.com. We will be happy to walk you through Welcome Anywhere’s all-in-one solution for your property management needs.

Read More
How to cope with coronavirus as a UK hotelier

Yesterday, the UK Prime Minister, Boris Johnson, revealed that the country would soon enter the ‘delay’ phase of its strategy to tackle the coronavirus.

Calling it “the worst public health crisis for a generation”, the PM’s mood was sombre and the advice direct. If you have mild symptoms connected with the virus, you’ll need to self-isolate for at least seven days, he told the watching public.

Regardless of your stance on Covid-19, there is no doubting the risk it poses to public health and the economy. And, if you’re a hotelier, you may be concerned about how the pandemic could impact your business.

Stay updated

Public Health England (PHE) is the definitive source of medical advice

The sheer speed of coronavirus news and updates is like no other news cycle in recent memory. But this is why it’s important to pay attention to news sources you trust and avoid getting lost in the trap of recycled fake news on social media.

Public Health England (PHE) is the definitive source of medical advice, Covid-19 news and detail on the stance the government is taking to tackle the virus. Keep an eye on its website and stay tuned to news reports based on fact.

Provide your staff with what they need

mild symptoms require self-isolation for seven days

You can’t operate without your hotel team, but Covid-19 is a highly unusual and significant public event which means you’ll need to be flexible.

Following the PM’s advice, any members of your team who display mild symptoms will need to self-isolate for at least seven days. How you handle that from an HR perspective will depend largely on whether or not they can work from home, your sick pay policy and whether or not you’re willing to provide additional holiday.

We can’t tell you what to do from that perspective, but you will need to allow people to head home if they meet the criteria set out by the government.

Equally, make sure you have enough hand sanitiser available and provide easy access to any advice (for instance optimal handwashing) provided by PHE.

Inform guests that you have their best interests at heart

refunds amid Covid-19 crisis in hotel industry

Chances are, you’ll have received a number of Covid-19 emails recently from other organisations and businesses which illustrate their commitment to your safety.

It’s advisable to do the same for your guests. The key lies in being non-alarmist and sticking to the facts. All you need to do is offer reassurance on the following:

  • you have plenty of hand sanitiser available at the hotel;
  • staff are strictly following government advice on cleanliness (both personal and building-related);
  • staff showing mild symptoms have been sent home to self-isolate; and
  • you’re keeping a close eye and reacting to the latest advice given by PHE.

It’s also a good idea to recommend that guests don’t visit the hotel if they’re feeling unwell with the symptoms outlined by the PM yesterday (a cough or a temperature of 37.8C or more).

Again, how you approach the potentially thorny issue of refunds is entirely up to you, but it might reflect well on your brand if you offer guests who are impacted by Covid-19 the ability to delay their stay and return when they’re feeling better.

Wrapping up

It’s important to highlight that we’re not medical experts. Therefore, the best advice we can give is to stay on top of the government’s recommendations and anything PHE asks you to do as a business and individual.

You can access the Public Health England guidance on Covid-19 by clicking here.

___

Welcome Anywhere has over 30 years of experience in helping independent hoteliers deliver guests an unforgettable experience with its simple property management system that controls your daily activities. The best part -  it’s all cloud hosted! We develop scalable solutions for your property such as PMS, a Booking Engine and Channel Manager. Our team has a wealth of experience in the hospitality industry and we serve you to better serve your guests.

Call us today at + 44 (0) 33 0100 1090, or email us at sales@welcomeanywhere.com. We will be happy to walk you through Welcome Anywhere’s all-in-one solution for your property management needs.

Read More
St Patrick's Day for UK hoteliers | hotel management systems london

St Patrick’s Day, as always, will prompt millions of people across the globe to celebrate - Irish or not.

For many, it’s an excuse to head to the pub for a Guinness or two, while others will use it to celebrate their heritage. As a hotelier, it presents a unique opportunity to engage a happy audience who are ready to spend - big.

Here are a few ways UK hoteliers can make the most of St Patrick’s Day - there’s still time!

Turn your website green

turn your hotel green for St. Patrick's Day | hotel software uk

Nothing says you’ve fully grasped the St Patrick Day’s spirit than turning as much of your brand green as possible.

It might simply be a dusting of St Patrick’s spirit on your logo or a great big clover leaf-filled banner on your home page, but whatever it is, make it clear as soon as someone visits your website that the hotel has something to offer on March 17th.

Revamp the restaurant’s F&B menus

Let’s not beat around the bush - food and drink play a huge role on St Patrick’s Day.

If you want to get as many people in as possible on the big day, make sure you’ve got Guinness and Irish beers on, at the very least. And you can do the same with the food, too; try adding braised beef, shepherd’s pie and cabbage-based dishes.

Use some last-minute keywords

marketing your hotel on St Patrick's Day | hotel upselling

If you’re running pay-per-click campaigns or undertake a concerted content marketing effort, adding some St Patrick’s Day keywords into the mix is a great way to pique the interest of those looking to do something special on March 17th.

Luck of the Irish, green, St Patty’s parade, pot of gold - they might all sound like clichés, but that’s often the best approach when it comes to keywords and events of this kind.

Decorate the hotel

simple guide to St Patrick’s Day for UK hoteliers | hotel booking systems

The busiest pubs on St Patrick’s Day are usually those that have really gone to town with their decor, and you can do the same as a hotelier.

How far you go is entirely up to you, but if you just add a touch of green to your lobby and encourage staff to get into the spirit, it can be enough to make your guests feel similarly party-ready. And that’s infectious.

Get social and share the luck

social media marketing for St Patrick's Day | hotel management software uk

Luck plays a huge role in the St Patrick’s Day theme, and you can use your hotel’s influence on social media to spread some good fortune.

It’s a great way to show the fun side of your hotel, and anyone who has experienced success with social media will know that’s a key ingredient if you’re to stand a chance of winning business via that channel.

As the day gets closer, keep an eye on your timeline and look for St Patrick’s Day threads you can get involved in. The more active you are leading up to and on the day itself, the more likely you are to grab a slice of the St Patrick’s Day engagement - it’s a great way to boost your social standing off the back of a big national event.

Wrapping up

Are you ready to make the most of St Patrick’s Day this year and next? Our tips above will work consistently each year, so make sure you keep them handy whenever March rears its head in your diary.

___

 

Welcome Anywhere has over 30 years of experience in helping independent hoteliers deliver guests an unforgettable experience with its simple property management system that controls your daily activities. The best part -  it’s all cloud hosted! We develop scalable solutions for your property such as PMS, a Booking Engine and Channel Manager. Our team has a wealth of experience in the hospitality industry and we serve you to better serve your guests.

Call us today at + 44 (0) 33 0100 1090, or email us at sales@welcomeanywhere.com. We will be happy to walk you through Welcome Anywhere’s all-in-one solution for your property management needs.

Read More
tips for first-time hoteliers | hotel software uk

For many people, the idea of opening a hotel for the first time is a dream come true. For others, it’s the result of a family business handed onto another generation. Whatever reason you have for entering the hotel industry for the first time, you’ve probably got lots of questions. Providing you follow these tips for first-time hoteliers below, you’ll gain plenty of job satisfaction and great financial security.

Our tips below are for the very start of your journey. In future blogs, we’ll cover the all-important role technology will play in your hotelier journey - particularly the hotel property management system.

1. Gain some experience

hotel industry experience | hotel management software uk

Depending on how you intend to become a hotelier, it’s vital that you gain some experience.

If you’ve already worked your way through the ranks - great! But if you’re yet to experience life on the front line of the reception desk or in the depths of the kitchen, now is the time to get that experience under your belt.

This is true if you’ve inherited a hotel, too. Getting your hands dirty and working at the lower rungs of the hospitality ladder will give you a great appreciation for what it takes to run a brilliant hotel operation.

2. Get used to - and enjoy - working with people

hotel industry is all about working with people | management systems for hotels london

It might sound daft, but there’s no escaping the fact that, as a hotelier, you’ll be working with a lot of people.

Staff, guests, suppliers - there will be countless personalities you’ll need to deal with each day and it’s essential that you can maintain the stamina required to keep smiling and provide the best service possible.

Empathy plays a big role in being a hotelier, as does the ability to deal with an emergency in room four at 2:45 on a Tuesday morning.

3. Pick the right hotel theme

pick the right hotel theme | hotel booking systems

That’s right - just like restaurants, the best and most successful hotels have a theme. What’s yours going to be?

Take the following into consideration when deciding on your hotel’s theme:

  • your ideal guest (demographics, type of stay, generation - that kind of thing);
  • your own experiences and passions;
  • the competition - what are they doing (or not doing)?;
  • a unique selling point; and
  • what kind of experience do you want to create?

A hotel theme might be something as simple as funky decor or musically-themed rooms. Whatever it is, make it as unique and enticing as possible.

4. Get financial help - but only if you need it

look for cost-effective solutions for your hotel | hotel upselling

If you already have the finances in place for your hotel, or if it has been inherited in a good financial state, avoid getting yourself into any debt. It’s simply not needed in such circumstances.

If, however, it’s a new venture, make sure you get the appropriate financial help. Speak to your bank manager and assess the most cost-effective solutions. Remember - running a hotel business is expensive, but it should be ultimately profitable.

5. Make sure it’s definitely what you want

tips for first-time hoteliers | hotel management software uk

Calling a hotel operation a ‘lifestyle business’ will make many hoteliers wince. It’s a very hard career and one that is both incredibly challenging and very rewarding.

Long days, little time away from ‘the office’ and the need to deal with all manner of guest requests and industry red tape can be a little too much for some people.

In truth, you won’t know how well suited you are to this industry until you get into it, but if you have any significant doubts, it might be best to look for an alternative career. It’s certainly better to pull out now than risk your happiness in the future.

Ready for it? Awesome!

Wrapping up

This is a long road full of bumps, surprises and delight, but if you stick with it, your hotel will become not just a business but a treasured part of your life.

We’ve scratched the surface above, so stay tuned to the Welcome Anywhere blog for more hotelier tips!

___

 

Welcome Anywhere has over 30 years of experience in helping independent hoteliers deliver guests an unforgettable experience with its simple property management system that controls your daily activities. The best part -  it’s all cloud hosted! We develop scalable solutions for your property such as PMS, a Booking Engine and Channel Manager. Our team has a wealth of experience in the hospitality industry and we serve you to better serve your guests.

Call us today at + 44 (0) 33 0100 1090, or email us at sales@welcomeanywhere.com. We will be happy to walk you through Welcome Anywhere’s all-in-one solution for your property management needs.

Read More
How to attract bleisure travellers | hotel upselling

The idea of combining leisure with business during an outing from the office isn’t new, but it’s a trend that has spawned its own name. And it’s growing, big time.

In a survey held last year, 75% of respondents revealed they had extended a business trip within the last year for leisure purposes.

Known as ‘bleisure’, this type of travel is popular among all generations, and for good reason. It eases work-life balance, adds some excitement to business trips and improves employee satisfaction.

If you’re running an independent hotel, the bleisure market might be one you’re currently missing out on.

Here are some tips for attracting bleisure travellers to your hotel.

Focus on offering short-stay packages

offer short-stay specials for bleisure guests | hotel software uk

Bleisure guests will typically be looking for a maximum of three-night stays during their travel. To stand out from the rest of the hotels, you could add short-stay specials that appeal directly to these people.

There’s also the opportunity to up-sell. For instance, by offering a percentage discount off an additional night’s stay, you might grab the attention of bleisure guests who fancy extending their stay for a little more leisure time.

Ensure you offer services business travellers want

what do bleisure guests need? | hotel management software uk

Take the leisure element out of bleisure, and these guests are still corporate travellers. Therefore, you need to ensure your hotel offers them everything they need to get work done on the road.

That means great, free, fast WiFi, ample meeting and working space and ease of travel to and from your property.

Oh, and don’t forget those all-important add-on services such as a fitness suite, self-check-in/out and ironing services.

Grab their attention with leisure services

leisure activities to offer at your hotel | hotel upselling

After a long day away from the office, business travellers can be easily tempted with great leisure services.

This might simply be the offer of a first free drink at the bar, but for the bleisure crowd, you can go a lot further.

If you have the budget and space on-site, offering fitness classes, therapy practices or cocktail nights is a great way to differentiate your service in the minds of bleisure guests.

Go for the super-personalised service

personalise your hotel for bleisure guests | hotel software uk

Bleisure travellers all have individual tastes. This is why personalisation is so important for hotel marketing and service teams.

The more you can profile bleisure guests, the more you can tune your service perfectly for them.

For instance, if you know they’re into fitness, a tailored stay and keep-fit package that emphasises your sports facilities will go down very well indeed.

The same goes for specific room preferences, food allergies and room service requests. If you can demonstrate that you’re listening to their every requirement, you’ll likely welcome them back again and again.

Encourage repeat bookings

how to get repeat bookings from bleisure guests | management systems for hotels london

As we alluded to above, bleisure guests are well-primed to become long-term advocates of your brand.

With that in mind, be sure you make it clear how convenient and easy it is to book with you again via your online booking engine.

Even better, why not start up a loyalty program for bleisure guests? By offering points rewards or some other form of benefit for repeat bookings, you’ll catch not just their eye but that of the person who holds the purse strings for them back at HQ.

Wrapping up

Bleisure travel isn’t a flash in the pan - it’s a growing trend that fits perfectly with the modern way of working.

Freelancers, remote employees and those who regularly leave the office for business trips represent a huge, profitable market for independent hoteliers.

Go get ‘em!

___

 

Welcome Anywhere has over 30 years of experience in helping independent hoteliers deliver guests an unforgettable experience with its simple property management system that controls your daily activities. The best part -  it’s all cloud hosted! We develop scalable solutions for your property such as PMS, a Booking Engine and Channel Manager. Our team has a wealth of experience in the hospitality industry and we serve you to better serve your guests.

 

Call us today at + 44 (0) 33 0100 1090, or email us at sales@welcomeanywhere.com. We will be happy to walk you through Welcome Anywhere’s all-in-one solution for your property management needs.

Read More
How to keep hold of your best hotel staff | hotel software uk

There’s still a lot of uncertainty in the UK economy. Brexit may finally have taken place, but the far reaching effects of it on the hospitality sector remains to be seen.

In the meantime, every independent hotelier is best advised to continue providing an amazing guest experience by retaining the best possible team.

If you’re concerned about losing your best employees or struggling with a particularly high staff turnover rate, we’ve got some tips for ensuring you build a rock solid team, and keep it that way.

Hire the right people from the outset

tip for hiring hospitality staff | hotel upselling

You won’t get far with your hotel team if you hire poorly.

Unfortunately, it’s an easy mistake to make; hiring is damn hard.

However, the more time you invest in recruitment, the more likely you are to hire the best people from the outset.

Before you choose a candidate, think about the values you have at the hotel. Consider the culture and goals you’ve set - make sure anyone who steps into the interview room is capable of adding value.

Remind yourself that you won’t be able to retain everyone

how to handle exit interviews at your property

Staff leave for a variety of reasons - that’s a fact of life and something you won’t be able to change.

For instance, changing circumstances at home, decisions to move abroad and illness are common examples of why team members might have to leave.

When you accept that you’ll inevitably lose some staff at some stage, it’ll become less of a shock when it happens. Just make sure you hold a decent exit interview before they go to find out where you can improve and what they enjoyed about working at the hotel.

Show your team how much they're valued

show appreciation to your staff | hotel management systems

Showing appreciation for your team doesn’t always have to result in some form of monetary recompense. You can say “thank you” for their hard work in lots of different ways.

Sometimes, a hearty pat on the back for a job well done is enough, but if you feel like taking the entire team out for a night of bowling, go for it.

The more valued people feel, the more likely they are to hang around - it’s one of the simplest facts of management.

Challenge each and every team member

have discussions with your hotel staff | hotel management software uk

Believe it or not, your team members want to feel challenged; no one wants to go to work each day and clock watch.

This is why it’s so important to have regular one-to-one chats with the team. Ask how they’re getting on, what they’re struggling with and where they feel under-utilised.

Make changes to their rota, level of responsibility or tasks to ensure they feel challenged and pushed to their maximum potential.

Create an awesome hotel team culture

create an awesome culture

Who would want to leave a hotel where the team culture is so amazing?

Most of us have experienced that desire to get to work and get stuff done, and that usually stems from a love of the job itself and the team you work with.

The culture you create in your hotel will define the longevity of your staff base. Make sure it’s one you want to get out of bed for each morning.

Wrapping up

The key learning today is that you will lose staff occasionally. The hospitality industry is one of high staff turnover - that’s just how it is.

However, follow our tips above and you’ll stand a far better chance of retaining your best people for much, much longer.

___

 

Welcome Anywhere has over 30 years of experience in helping independent hoteliers deliver guests an unforgettable experience with its simple property management system that controls your daily activities. The best part -  it’s all cloud hosted! We develop scalable solutions for your property such as PMS, a Booking Engine and Channel Manager. Our team has a wealth of experience in the hospitality industry and we serve you to better serve your guests.

Call us today at + 44 (0) 33 0100 1090, or email us at sales@welcomeanywhere.com. We will be happy to walk you through Welcome Anywhere’s all-in-one solution for your property management needs.

Read More
5 revenue management strategies for hotels in 2020 | hotel booking systems

Large chain hotels usually have the benefit of revenue management departments, deep marketing pockets and large inventory. But what about independents? What about the operator who is not only the owner but also the GM and single person tasked with devising rate strategies? It’s not easy, but thanks to the latest PMS technology and techniques that have been proven at chain level and which can now be adopted by smaller hotels, revenue management is far easier. With 2020 now in full swing, we’ve got five hotel revenue management tips that will help you make a huge success of this year.

1. Implement the right PMS

hotel revenue management strategies | hotel software uk

Modern revenue management strategies need data to be effective. And there’s one platform on which you can capture the most important data - your property management system (PMS).

A modern PMS will enable you to capture detailed guest information, historic stay details, and the performance of your rates.

Your PMS isn’t just an elaborate booking diary - it should sit at the heart of your hotel revenue management strategy.

2. Look for cloud-based solutions

revenue management strategies for hotels | hotel management software uk

Whether you implement an all-singing, all-dancing PMS or decide to go piecemeal with your hotel tech, make sure you invest in platforms that are cloud-based.

There’s simply no reason not to opt for a cloud solution these days. Granted, super-fast internet in the UK still has room for improvement in certain rural areas, but that’s becoming less of an issue.

Modern cloud software is light on its feet, affordable and continually updated by suppliers. If you want your revenue management strategy to be similarly dynamic, cloud software will make it a reality.

3. Rely on integrations

integrated hotel technology | hotel upselling

Whether it’s your PMS talking to your online booking engine, or two-way connections with OTAs for channel management, integrations are vital for effective revenue management.

If you have to update room pricing in multiple systems, you’ll inevitably forget. Equally, if you’ve created a strategic offer to boost midweek reservations but get it wrong on one of your channels, you could fall foul of rate parity rules - and confuse guests.

Make sure all of your hotel technology is integrated. And, if integrations aren’t available, check with the supplier - they may have them in the works or be willing to talk to third-parties to get something up and running.

4. Don’t be afraid to flex

flexible hotel rates | hotel booking systems

The best revenue managers know that price flexing is vital if a hotel is to keep pace with the competition and market demand.

This relies on a PMS or revenue management system that enables price flexing, but if you already have that in place, don’t be afraid to make copious use of it.

If demand drops, flex your prices. If a last-minute event takes place in your area, flex your prices. If your competition does something unexpected, flex your prices. If you spot an opportunity the chain hotel down the road appears to have missed, flex your prices.

5. Analyse your reports

hotel management tools | hotel upselling

There’s nothing worse than flying blind when it comes to revenue management, and if you fail to analyse reports, you’ll be doing just that.

Your PMS, channel manager, and revenue management tool should include reports that enable you to evaluate the effectiveness of your rate strategies.

Make sure you review that data regularly. What does it tell you? Can you spot trends, peaks, troughs, and missed opportunities?

The more you analyse rate performance, the more you’ll know whether or not your revenue management strategies are working.

Wrapping up

Ready to make 2020 go with a bang? Our hotel revenue management tips above only scratch the surface of revenue management for independent hotels, but they’ll get you in the perfect mindset for success.

___

Welcome Anywhere has over 30 years of experience in helping independent hoteliers deliver guests an unforgettable experience with its simple property management system that controls your daily activities. The best part -  it’s all cloud hosted! We develop scalable solutions for your property such as PMS, a Booking Engine and Channel Manager. Our team has a wealth of experience in the hospitality industry and we serve you to better serve your guests.

Call us today at + 44 (0) 33 0100 1090, or email us at sales@welcomeanywhere.com. We will be happy to walk you through Welcome Anywhere’s all-in-one solution for your property management needs.

Read More
How to hire the best hotel employees | hotel software uk

Recruitment in the hospitality industry isn’t any harder or easier than any other sector. Finding the right people is tough, yes, but not impossible.

However, if you put that effort in, you’ll build a team that becomes an extension of your sales and marketing effort, and is capable of delivering the best possible guest experience.

Here are some practical, tried-and-tested ways to hire the best hotel employees and build a brilliant team.

Look in the right places

hiring hotel employees the right way | hotel upselling

We operate in a very different labour market these days in the UK. As important as recruitment professionals still are, they’re now competing against a more organic approach.

For instance, social media could be a key hunting ground for the right staff. If you can set up searches for keywords and phrases that are likely to be spoken by those looking for jobs or who are performing particularly well in their current roles, you can get a great measure of people before they even walk into the interview room.

Speak to a recruiter, absolutely, but keep your ear to the ground at local networking events and online, too.

Provide the best tools

the right hotel software streamlines everything | hotel booking systems

Finding the right people to work in your hotel is just the start - you need to retain them if you’re to build a consistently high-performing team.

One brilliant way to do this is to ensure you implement the right tools. A great hotel PMS, time-saving channel manager and the best POS system you can afford will ensure they have the right tools to do their job, and they won’t spend their days bemoaning the dreadful systems they’re forced to work with.

Make the onboarding process as enjoyable as it should be

onboarding process for hotels | hotel management software uk

Being inducted into a hotel team shouldn’t feel like a chore for anyone. It should be an exciting time that’s full of new discoveries, opportunities and rapport building.

Although you’ll inevitably need to cover the more mundane, process-based stuff, don’t make inductions too dull or formal. Have fun with them and demonstrate you’re a great team to work with; that will ensure the best people stay with you for the long term.

Provide opportunities from the start to move sideways

hiring the best hotel employees | hotel booking systems

People don’t always want to ‘move upwards’ in their jobs. Sometimes, they’ll want to find new opportunities to take on completely different roles. Often, they want to move sideways.

During the hiring process, make it clear that the route you want employees to take is entirely up to them (within reason). You want them to forge their own path and find the roles that best suit their evolving career aspirations. Therefore, if a new job arises internally and it isn’t related at all to what they do, yet they fancy giving it a go, they need to feel empowered to apply.

Final thought

Recruitment doesn’t stop the moment you’ve hired someone - it’s a process you need to analyse and continually improve on. In the fast-moving, high turnover world of hospitality staff, you’ll never stop recruiting, so make sure you analyse your recruitment results and make changes where required.

Have fun finding that amazing team - it’s out there (if you haven’t got it already, of course)!

___

Welcome Anywhere has over 30 years of experience in helping independent hoteliers deliver guests an unforgettable experience with its simple property management system that controls your daily activities. The best part -  it’s all cloud hosted! We develop scalable solutions for your property such as PMS, a Booking Engine and Channel Manager. Our team has a wealth of experience in the hospitality industry and we serve you to better serve your guests.

Call us today at + 44 (0) 33 0100 1090, or email us at sales@welcomeanywhere.com. We will be happy to walk you through Welcome Anywhere’s all-in-one solution for your property management needs.

Read More