Running a hotel is challenging at the best of times, but when something happens that forces you to close the business temporarily, it’s natural to engage panic mode.
A brief panic isn’t a bad thing, providing you keep it under control and lend a sense of perspective once you’ve got it out of your system.
Unless things are particularly dire and you have no contingency pot or support from the government, things will get better. You just need to see your business through this period so that it will come out fighting fit when you can finally reopen your doors.
Inevitably, your overheads will come into question during times like these. That's why we’ve got some great tips on identifying those you can either remove entirely or considerably reduce.
Hands up if you’re still using a property management system that’s installed at your hotel.
Now might be the time to review that particular piece of technology, because the hotel PMS is a classic example of a tool that should be based in the cloud.
By opting for cloud services, you’ll considerably cut the cost of annual maintenance contracts. And you can apply this to most of the technology in your hotel, from file storage to your POS.
Opt for LED lighting
Some of the smaller things you do will have a big impact on overheads when combined.
For instance, LED lighting is one of the most eco-friendly and energy-efficient ways to light a hotel. The bulbs will possibly cost a little more up-front, but, according to Energy.gov, they’ll use at least 75% less energy than standard bulbs.
Oh, and they’ll last 25 times longer, too.
Ask guests to do their bit - particularly when it comes to towels
Anyone who runs a hotel will know how colossal the cleaning bill can be - particularly when it comes to towels.
Guests are notoriously bad at re-using towels. Far too often, they’ll leave them strewn on the floor after their first night when they’re perfectly good for another use.
This is why so many hotels are placing an increasing number of reminders for guests to re-use towels as often as they can. You can quote environmental stats, or simply give an honest reminder that you have big bills and would rather invest the hotel’s profits in creating a brilliant guest experience.
There’s also nothing wrong with politely asking guests to ensure all electrical devices such as the TV are turned off when they leave the room. That's particularly true if you don’t have a building management system to do it for them.
Remember - it’s the small things that can make a big difference.
Try out a labour management system
Once solely the domain of large hotel chains with big budgets, labour management systems are slowly becoming more commonplace within independent operations.
This is because staff schedules should reflect the day-to-day variations in your business. Hotels rarely operate to standard working hours; things go wrong, guests spring surprise requests and some events take longer than you’d expect to host.
A modern labour management system will help you create staff rotas that work for the team. It'll also help produce the best guest experience while allowing you to reduce labour costs - undoubtedly one of the biggest you have.
This blog post was written at the height of the COVID-19 pandemic outbreak. However, the strategies above will be useful for hoteliers at any time.
Rising overheads can sink hotel businesses if they’re not monitored and addressed in time. We hope our advice today plots a course for a profitable future for your hotel business.
Welcome Anywhere has over 30 years of experience in helping independent hoteliers deliver guests an unforgettable experience with its simple property management system that controls your daily activities. The best part - it’s all cloud hosted! We develop scalable solutions for your property such as PMS, a Booking Engine and Channel Manager. Our team has a wealth of experience in the hospitality industry and we serve you to better serve your guests.
Call us today at + 44 (0) 33 0100 1090, or email us at firstname.lastname@example.org. We will be happy to walk you through Welcome Anywhere’s all-in-one solution for your property management needs.