productivity tips for hoteliers | hotel management software uk

So, we’re a bit biased, but we genuinely think that the hotel industry is about as tough as it gets when it comes to the number of hours you’re expected to put in and the sheer variety of tasks and responsibilities one must contend with.

We’ll let other professions argue that point in the comments section…

But how do you remain productive as a hotelier? With so much to do, guests to entertain and staff to satisfy, how can you maximise the use of your time to ensure the business remains afloat and profitable?

Here are five brilliant productivity tips for hoteliers:

1. Don’t get lost in emails

hotel productivity tip - don't get lost in emails

Some people despise email. Others continue to value it as a great way to communicate. Some are indifferent.

Whatever your personal thoughts on email, it isn’t going anywhere. The likelihood is you’ll receive emails regularly from staff, guests and suppliers every single day.

The trick is to not get lost in email or treat it as a matter of urgency. Every email can wait; the chime of your inbox isn’t like that of a ringing phone. In fact, turn that chime off and promise yourself you’ll only deal with email three to four times a day.

2. Let technology do its thing

let technology do the work | hotel booking systems

Time for an experiment.

Next week, record your activity as you make your way through each day. Make a note of what you’re doing and roughly how long it took. Then, at the end of the week, review your tasks; look for stuff which you know, deep down, can be performed by technology.

Continually updating your rates, adjusting availability on OTAs, manually compiling lists for email newsletters - these are all tasks that hotel bookings systems and other technological wizardry can do for you.

If a piece of software can save you just fifteen minutes every day undertaking a mundane task, that soon adds up.

3. Implement 10 minute daily meetings

hotel industry tips - hold daily meetings

Great communication lies at the heart of productivity.

If you can communicate efficiently with your team, you’ll all get more stuff done each day - it’s that simple.

Try holding a quick staff get together every morning. Make it strictly a ten-minute affair where everyone can offer their input on what happened yesterday, what’s planned today and highlight any barriers to success. Ensure everyone stands, too - there’s no need to gather people around a table.

The more regular this becomes, the more you’ll find ‘standard’ meetings become a thing of the past and staff will begin to communicate more effectively with one another.

4. Remove as much paper as possible

productivity tips for hoteliers - remove paper where possible

The ‘paperless office’ remains something of a pipe dream, but the hotel industry is well placed to rid itself of as much printed documentation as possible.

If you’re running a great hotel booking system, you don’t need to print stuff out. Instead, email invoices to guests and provide staff with digital copies of house lists or tablets on which they can access the PMS.

Less paper equals higher levels of productivity - we promise.

5. Work more regular hours

productivity tips for hoteliers | hotel management software uk

As noted at the start of this blog, working in the hospitality industry is damn hard.

Unfortunately, that leads many to work too hard. And that’s a shame, because the longer hours you work and the more you throw your entire life into a job, the less likely you are to get things done. You’ll become far more stressed, too.

This might sound counterintuitive, but the more you stick to regular hours and avoid working beyond your remit, the more productive you’ll be. This is because you’ll be happier and know that you have to focus your effort for a set amount of time each day.

Wrapping up

The more productive you are as a hotelier, the better chance you’ll have of competing strongly in this difficult market.

Getting to the bottom of your to-do list each day is immensely satisfying. Try our tips above, but, equally, if you think we’ve missed a productivity technique, let us know in the comments section!

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Welcome Anywhere has over 30 years of experience in helping independent hoteliers deliver guests an unforgettable experience with its simple property management system that controls your daily activities. The best part -  it’s all cloud hosted! We develop scalable solutions for your property such as PMS, a Booking Engine and Channel Manager. Our team has a wealth of experience in the hospitality industry and we serve you to better serve your guests.

Call us today at + 44 (0) 33 0100 1090, or email us at sales@welcomeanywhere.com. We will be happy to walk you through Welcome Anywhere’s all-in-one solution for your property management needs.

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tips for first-time hoteliers | hotel software uk

For many people, the idea of opening a hotel for the first time is a dream come true. For others, it’s the result of a family business handed onto another generation. Whatever reason you have for entering the hotel industry for the first time, you’ve probably got lots of questions. Providing you follow these tips for first-time hoteliers below, you’ll gain plenty of job satisfaction and great financial security.

Our tips below are for the very start of your journey. In future blogs, we’ll cover the all-important role technology will play in your hotelier journey - particularly the hotel property management system.

1. Gain some experience

hotel industry experience | hotel management software uk

Depending on how you intend to become a hotelier, it’s vital that you gain some experience.

If you’ve already worked your way through the ranks - great! But if you’re yet to experience life on the front line of the reception desk or in the depths of the kitchen, now is the time to get that experience under your belt.

This is true if you’ve inherited a hotel, too. Getting your hands dirty and working at the lower rungs of the hospitality ladder will give you a great appreciation for what it takes to run a brilliant hotel operation.

2. Get used to - and enjoy - working with people

hotel industry is all about working with people | management systems for hotels london

It might sound daft, but there’s no escaping the fact that, as a hotelier, you’ll be working with a lot of people.

Staff, guests, suppliers - there will be countless personalities you’ll need to deal with each day and it’s essential that you can maintain the stamina required to keep smiling and provide the best service possible.

Empathy plays a big role in being a hotelier, as does the ability to deal with an emergency in room four at 2:45 on a Tuesday morning.

3. Pick the right hotel theme

pick the right hotel theme | hotel booking systems

That’s right - just like restaurants, the best and most successful hotels have a theme. What’s yours going to be?

Take the following into consideration when deciding on your hotel’s theme:

  • your ideal guest (demographics, type of stay, generation - that kind of thing);
  • your own experiences and passions;
  • the competition - what are they doing (or not doing)?;
  • a unique selling point; and
  • what kind of experience do you want to create?

A hotel theme might be something as simple as funky decor or musically-themed rooms. Whatever it is, make it as unique and enticing as possible.

4. Get financial help - but only if you need it

look for cost-effective solutions for your hotel | hotel upselling

If you already have the finances in place for your hotel, or if it has been inherited in a good financial state, avoid getting yourself into any debt. It’s simply not needed in such circumstances.

If, however, it’s a new venture, make sure you get the appropriate financial help. Speak to your bank manager and assess the most cost-effective solutions. Remember - running a hotel business is expensive, but it should be ultimately profitable.

5. Make sure it’s definitely what you want

tips for first-time hoteliers | hotel management software uk

Calling a hotel operation a ‘lifestyle business’ will make many hoteliers wince. It’s a very hard career and one that is both incredibly challenging and very rewarding.

Long days, little time away from ‘the office’ and the need to deal with all manner of guest requests and industry red tape can be a little too much for some people.

In truth, you won’t know how well suited you are to this industry until you get into it, but if you have any significant doubts, it might be best to look for an alternative career. It’s certainly better to pull out now than risk your happiness in the future.

Ready for it? Awesome!

Wrapping up

This is a long road full of bumps, surprises and delight, but if you stick with it, your hotel will become not just a business but a treasured part of your life.

We’ve scratched the surface above, so stay tuned to the Welcome Anywhere blog for more hotelier tips!

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Welcome Anywhere has over 30 years of experience in helping independent hoteliers deliver guests an unforgettable experience with its simple property management system that controls your daily activities. The best part -  it’s all cloud hosted! We develop scalable solutions for your property such as PMS, a Booking Engine and Channel Manager. Our team has a wealth of experience in the hospitality industry and we serve you to better serve your guests.

Call us today at + 44 (0) 33 0100 1090, or email us at sales@welcomeanywhere.com. We will be happy to walk you through Welcome Anywhere’s all-in-one solution for your property management needs.

Read More