productivity tips for hoteliers | hotel management software uk

So, we’re a bit biased, but we genuinely think that the hotel industry is about as tough as it gets when it comes to the number of hours you’re expected to put in and the sheer variety of tasks and responsibilities one must contend with.

We’ll let other professions argue that point in the comments section…

But how do you remain productive as a hotelier? With so much to do, guests to entertain and staff to satisfy, how can you maximise the use of your time to ensure the business remains afloat and profitable?

Here are five brilliant productivity tips for hoteliers:

1. Don’t get lost in emails

hotel productivity tip - don't get lost in emails

Some people despise email. Others continue to value it as a great way to communicate. Some are indifferent.

Whatever your personal thoughts on email, it isn’t going anywhere. The likelihood is you’ll receive emails regularly from staff, guests and suppliers every single day.

The trick is to not get lost in email or treat it as a matter of urgency. Every email can wait; the chime of your inbox isn’t like that of a ringing phone. In fact, turn that chime off and promise yourself you’ll only deal with email three to four times a day.

2. Let technology do its thing

let technology do the work | hotel booking systems

Time for an experiment.

Next week, record your activity as you make your way through each day. Make a note of what you’re doing and roughly how long it took. Then, at the end of the week, review your tasks; look for stuff which you know, deep down, can be performed by technology.

Continually updating your rates, adjusting availability on OTAs, manually compiling lists for email newsletters - these are all tasks that hotel bookings systems and other technological wizardry can do for you.

If a piece of software can save you just fifteen minutes every day undertaking a mundane task, that soon adds up.

3. Implement 10 minute daily meetings

hotel industry tips - hold daily meetings

Great communication lies at the heart of productivity.

If you can communicate efficiently with your team, you’ll all get more stuff done each day - it’s that simple.

Try holding a quick staff get together every morning. Make it strictly a ten-minute affair where everyone can offer their input on what happened yesterday, what’s planned today and highlight any barriers to success. Ensure everyone stands, too - there’s no need to gather people around a table.

The more regular this becomes, the more you’ll find ‘standard’ meetings become a thing of the past and staff will begin to communicate more effectively with one another.

4. Remove as much paper as possible

productivity tips for hoteliers - remove paper where possible

The ‘paperless office’ remains something of a pipe dream, but the hotel industry is well placed to rid itself of as much printed documentation as possible.

If you’re running a great hotel booking system, you don’t need to print stuff out. Instead, email invoices to guests and provide staff with digital copies of house lists or tablets on which they can access the PMS.

Less paper equals higher levels of productivity - we promise.

5. Work more regular hours

productivity tips for hoteliers | hotel management software uk

As noted at the start of this blog, working in the hospitality industry is damn hard.

Unfortunately, that leads many to work too hard. And that’s a shame, because the longer hours you work and the more you throw your entire life into a job, the less likely you are to get things done. You’ll become far more stressed, too.

This might sound counterintuitive, but the more you stick to regular hours and avoid working beyond your remit, the more productive you’ll be. This is because you’ll be happier and know that you have to focus your effort for a set amount of time each day.

Wrapping up

The more productive you are as a hotelier, the better chance you’ll have of competing strongly in this difficult market.

Getting to the bottom of your to-do list each day is immensely satisfying. Try our tips above, but, equally, if you think we’ve missed a productivity technique, let us know in the comments section!

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Welcome Anywhere has over 30 years of experience in helping independent hoteliers deliver guests an unforgettable experience with its simple property management system that controls your daily activities. The best part -  it’s all cloud hosted! We develop scalable solutions for your property such as PMS, a Booking Engine and Channel Manager. Our team has a wealth of experience in the hospitality industry and we serve you to better serve your guests.

Call us today at + 44 (0) 33 0100 1090, or email us at sales@welcomeanywhere.com. We will be happy to walk you through Welcome Anywhere’s all-in-one solution for your property management needs.

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why a cloud PMS beats an on-premise one | hotel software uk

To the untrained eye, the title of this blog post might simply look like a jumbled collection of meaningless techy jargon.

And, to be honest - that’d be a fair assumption. But behind those words lies a debate that continues to dominate conversations among hoteliers looking to refresh their property management system (PMS) and make their businesses more resilient to situations outside of their control.

With so many options on the market, choosing between vendors is hard enough, and that’s before you get to the thorny topic of how the system itself is delivered.

Do you go on-premise, hosted or cloud-based?

We’d like to help you get to the bottom of this conundrum with a no-nonsense guide that will lead you to the only conclusion worth making…

What is an on-premise PMS?

hotel bookings systems | pms installed on-premise rely on hardware

Remember when you used to buy software and receive it in DVD form? In the age of app stores and immediate downloads, it seems like an age ago, doesn’t it?

Yet, this is pretty much exactly what an on-premise PMS is (only, the delivery is usually undertaken by the vendor, along with a significant amount of on-site training).

A hotel booking system that’s installed on-premise relies solely on the hardware available at the property. That usually means you’ll need an expensive server and bunch of networked computers, each with their own ‘client’ copy of said software installed.

You’d do well to find an on-premise PMS to purchase these days, but if you haven’t upgraded your own system in a number of years, there’s a good chance you already have this form of PMS.

So, what’s a hosted PMS?

hosted PMS is NOT cloud-based | hotel upselling

A hosted PMS sounds well and dandy - particularly when described by a talented salesperson.

“All of your data is hosted on the cloud,” they say, pointing to the sky. And that’s absolutely true, but what you often don’t hear during that sales pitch is the fact the software itself is still installed on-premise at the hotel.

That means you’ll still need a local installation to take place; any computer on which you’d like to access the PMS will need to have the client software installed.

Hosted property management systems are often mis-sold as cloud-based. In truth, they’re part cloud-based, because it’s only the data that sits off-site.

Ok, so a cloud PMS it is, then…

benefits of the cloud PMS | hotel management software uk

Put simply - yes!

A proper cloud-based PMS is, as you’d expect, located entirely on the web. All of the data and software is accessed via a web browser (such as Google Chrome or Apple Safari) with no physical installation of anything PMS-related at the hotel.

This completely removes the infrastructure burden from your business in exchange for a monthly fee that covers the hosting of the PMS itself. You basically pay the vendor to look after your data and provide access to it no matter where you are or which device you have to hand. And, if they’re really worth investing in, you’ll be treated to constant innovation for no extra cost, too.

Cloud software isn’t the future - it’s what we should all be using now. In the battle of on-premise versus hosted versus cloud, the latter is the clearest of winners.

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Welcome Anywhere has over 30 years of experience in helping independent hoteliers deliver guests an unforgettable experience with its simple property management system that controls your daily activities. The best part -  it’s all cloud hosted! We develop scalable solutions for your property such as PMS, a Booking Engine and Channel Manager. Our team has a wealth of experience in the hospitality industry and we serve you to better serve your guests.

Call us today at + 44 (0) 33 0100 1090, or email us at sales@welcomeanywhere.com. We will be happy to walk you through Welcome Anywhere’s all-in-one solution for your property management needs.

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what is a hotel PMS? A guide for modern hoteliers

If you run a hotel, you’ll probably come across the phrase ‘PMS’ when reading up on the latest innovations that are shaping the industry. And unless it’s properly explained, you might be confused about what this acronym means and which solutions it covers.

If you’re regularly asking “what is a hotel PMS and how can it benefit my business?” then strap in, as we’re about to tackle this topic in detail!

The origins

modern hotel PMS functions | management systems for hotels london

Back in the day, a property management system (PMS) for hotels was generally reliant on a mixture of physical documents and digital files. This complicated combination dealt with all the important elements of guest-wrangling, from taking bookings to billing and back-office bookkeeping.

As technology has evolved, the hotel PMS has grown to encompass even more features. This can include a range of services such as catering, building maintenance, sales, marketing and, of course, online booking.

From humble beginnings, PMS tech has blossomed into something truly indispensable, especially for larger hotels and national chains. But with the scalability of cloud computing, even independents, B&Bs and pubs with rooms can jump on the bandwagon.

The benefits

cloud powered hotel PMS | hotel upselling

It may feel like the perks of having a modern hotel PMS are most prevalent behind-the-scenes, but guests will definitely notice the difference thanks to some of the front-facing features.

A cloud-powered PMS can easily be integrated with a mobile app, for example. This lets you offer remote check-in and check out, rather than relying on a member of staff being available whenever guests arrive or leave.

Meanwhile, cleaning staff can be kept up-to-date with room statuses via their own app, allowing them to prioritise rooms more effectively and improve their efficiency. Customers won’t be kept waiting, and they’ll always find the place spotless when they check-in.

A PMS is also invaluable for storing guest data and using it to drive marketing strategies and promotional offers. Personal details can be kept in one place securely and in compliance with the GDPR regulations, so you can track and analyse trends while coming up with offers that are relevant to individual guests.

Modern guests also expect the services they’re offered by hotels to be personalised to their needs. If your hotel can achieve this, it stands a better chance of winning repeat bookings. And for independents, this is absolutely vital to remaining profitable.

The considerations

There are a lot of things to think about before you go all-in with a new hotel PMS. And even in the age of cloud computing, there are still on-site systems available which aren’t tied to external servers, although these are fast becoming a legacy option for most hotels.

Wrapping up: how to make the right decision for your hotel

You need to pick a platform that fits your budget, as well as one that will help you overcome the challenges you face. And what is a PMS good for if not giving you the right tools to win over the next generation of guests?

A system that’s hosted in-house might have once been a good idea. But now, the cloud has the ability to cut IT costs, improve the number of services that are available and make your entire hotel more efficient.

This isn’t a decision one should rush, but as ‘digital natives’ and ‘millennials’ start to define the direction of the hospitality industry as a whole, you have to plan ahead to capture their attention and deliver the best guest experience possible.

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Welcome Anywhere has over 30 years of experience in helping independent hoteliers deliver guests an unforgettable experience with its simple property management system that controls your daily activities. The best part -  it’s all cloud hosted! We develop scalable solutions for your property such as PMS, a Booking Engine and Channel Manager. Our team has a wealth of experience in the hospitality industry and we serve you to better serve your guests.

 

Call us today at + 44 (0) 33 0100 1090, or email us at sales@welcomeanywhere.com. We will be happy to walk you through Welcome Anywhere’s all-in-one solution for your property management needs.

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is your hotel pms genuinely future proof? | hotel property management system

There are a number of competing hotel PMS options out there at the moment, but not all platforms are created equal.

The question you need to ask is whether or not the solution you choose will be able to stand up to changing demands and expectations in the long term.

Here are some of the things to look out for in a truly future-proof hotel PMS:

Cloud hosting & mobile-friendliness

Is your hotel PMS genuinely future-proof? | hotel booking systems

The influence of the cloud can be felt across every segment of the hospitality market today. In the context of a hotel PMS, this type of hosting solution will make it easier to access the system from any device, no matter where you happen to be located.

Staff will be able to log in and keep up-to-date with information that’s relevant to their role throughout the day, whether that’s changes to the housekeeping schedule, requests for emergency maintenance or any other issue that needs to be handled on the fly.

Regulatory compliance

hotel PMS security standards | hotel upselling

Hotels really needed to step up their game in terms of compliance in 2018, with the rollout of the General Data Protection Regulation (GDPR) still having repercussions.

The Payment Card Industry Data Security Standard (PCI-DSS) is also relevant for any organisation that wants to handle card transactions without falling foul of regulators and potentially business-crippling fines.

Your PMS must meet both of these standards because if it doesn’t, your hotel might face the likelihood of being hit with a major fine and further punitive action. Unfair? Probably – but that’s life in the GDPR age.

Interoperability

property management system | hotel software uk

A future-proof PMS won’t be inflexible when it comes to bolting on extra functions - especially those supplied via third party providers.

For example, you might want to link your PMS with an external platform that handles payments, or a service that puts you in control of the guest review process.

In this instance, interoperability is a blessing and will enable you to offer even better guest experiences while remaining connected to them long after the date of departure.

Security

hotel software security | hotel management systems london

The rising threat of security breaches and botnet-based attacks is a big problem for hotels and it’s understandably difficult for independents to fight back against cybercrime with their own, limited resources.

A cutting-edge PMS should give you peace of mind when it comes to data security - especially if it’s hosted in the cloud where it can be protected against malicious activity around the clock.

Baked-in capabilities

hotel pms marketplace | hotel booking systems

It’s no longer useful to think of a hotel PMS as a straightforward upgrade from the traditional booking diary and back-office ledger.

Ideally, your solution should be packed with useful features and optional extras that will give your hotel the best chance of thriving in an increasingly competitive marketplace. And those features should keep coming, too, via effortless updates that arrive regularly.

From managing staff to engaging with guests after their first visit to secure a second booking, a PMS needs to be far more than just a digital ledger.

Wrapping up

If you accept the need to adopt a future-proof PMS for your hotel then you’ve already taken the first step on the path to making your business more sustainable and successful.

Don’t settle for second best; pick a PMS that ticks all of the boxes and boasts the flexibility you need to grow.

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Welcome Anywhere has over 30 years of experience in helping independent hoteliers deliver guests an unforgettable experience with its simple property management system that controls your daily activities. The best part -  it’s all cloud hosted! We develop scalable solutions for your property such as PMS, a Booking Engine and Channel Manager. Our team has a wealth of experience in the hospitality industry and we serve you to better serve your guests.

Call us today at + 44 (0) 33 0100 1090, or email us at sales@welcomeanywhere.com. We will be happy to walk you through Welcome Anywhere’s all-in-one solution for your property management needs.

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